Accelerating time-to-sales & transforming CX with Nuvo

Quartzy, the world’s leading lab management platform and equipment distributor, was entrenched in a manual process for credit applications. The Accounts Receivable (AR) team was looped into sales deals after the point of purchase for large orders that required a line of credit.

Issuing credit took anywhere from 2-3 days for a customer to return an application, but there were commonly additional delays of 1-5 days for each point of clarification. Once AR had complete applications, credit decisions were sometimes made with insufficient insights into customer financials.

Nuvo transformed the landscape for Quartzy's customer experience. The modern, digitized experience eliminated bottlenecks with AR and introduced a data-driven, automated approach to issuing personalized credit limits.

Nuvo centralized customer credit profiles and dynamic information was made visible across the organization. In turn, Sales and Customer Success were empowered to better serve customers, which led to a seismic shift in operational efficiency.